Returns & Refunds Policy

At usashop.us, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition
  • Be returned in the original packaging when possible
  • Not be marked as final sale or non-returnable

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Items damaged through misuse, improper care, or normal wear and tear

Return Process

To start a return, please contact us at support@usashop.us with your order number and the reason for your return request. If approved, we will provide instructions for the return process.

Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging so we can review and resolve the issue promptly.

Return Shipping Costs

Unless the return is due to our mistake, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.

Shipping Policy

Thank you for shopping at usashop.us. This Shipping Policy explains how we process and deliver orders.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

During peak seasons, promotions, or holiday periods, processing times may be longer than usual.

Shipping Time

Estimated delivery time is generally 7–15 business days, depending on your location, shipping carrier, and local delivery conditions.

Please note that shipping times are estimates and are not guaranteed.

Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

Delays

Shipping delays may occur due to circumstances beyond our control, including:

  • Carrier delays
  • Severe weather
  • Customs processing
  • High seasonal volume
  • Incorrect or incomplete shipping information

We appreciate your patience and understanding in these situations.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout. If the address provided is incorrect or incomplete, delivery delays or failed delivery may occur.

If you notice a mistake in your shipping details, please contact us as soon as possible at support@usashop.us.

Lost or Stolen Packages

We are not responsible for lost or stolen packages that are marked as delivered by the shipping carrier. If this happens, please contact the carrier directly and also let us know so we can try to assist.

Contact

For shipping-related questions, please contact us at support@usashop.us.